• Obama, Sebelius rush to defend ACA with Massachusetts example

    October 30, 2013

    A day after her deputy apologized for the failures with the Affordable Care Act insurance exchange, U.S. Health Secretary Kathleen Sebelius followed suit and told Congress that she shoulders the blame for the botched rollout.

  • Broker interests absent in Washington

    October 29, 2013

    CMS is communicating minimally with the thousands of insurance brokers who went through training for the 36 federally-run exchanges, while prominent ACA spokespeople — including the president — repeatedly fail to mention brokers as a viable exchange information source.

  • The state exchange that got it right for brokers

    October 29, 2013

    While the rest of the country was trying to access exchange websites on Oct. 1 and having no luck, something remarkable happened in Connecticut.

  • Make today’s ACA decisions count

    October 29, 2013

    The choices that benefits professionals make now about the ACA are crucial.

  • How to get ahead of technology innovation

    October 29, 2013

    John Lamb on two technologies that will help you keep pace with advancements.

  • HR embracing mobile technology soon?

    October 29, 2013

    A Towers Watson survey suggests HR use of mobile apps is rising slowly but steadily.

  • Month 1: Glitch is the word

    October 29, 2013

    Eager to meet client needs - and keep their business - brokers hunt for info on exchanges.

  • Brokers ‘doubt’ many ACA apps are from fed exchanges

    October 25, 2013

    Despite a CMS report Friday that nearly half of all applications completed so far are from the federally-run state exchanges, brokers on the front lines have a different perspective.

  • CMS: 700,000 ACA apps completed across U.S.

    October 24, 2013

    Acknowledging Thursday that the exchange system “wasn’t tested enough,” CMS’ director of communications responded to issues brought up by government contractors earlier in the day on Capitol Hill.

  • ACA tech issues could last ‘years,’ expert says

    October 22, 2013

    As intelligence emerges about failed and rushed testing in the weeks leading up to the Oct. 1 launch of, an expert close to state-run exchanges says these issues may not be as easily fixed as the president alluded to on Monday.

  • ACA glitches could spell round 2 of debt standoff in January

    PODCAST | October 22, 2013

    Buck Consultants' Drew Crouch tells EBA that if the issues continue, Republicans may look to delay and defund the ACA again in January. He also discusses potential tax reform on Capitol Hill and how employee benefits might be affected.

  • California, New York enroll 68K while brokers still struggle

    October 9, 2013

    California said 28,699 people were signed up in the state’s health insurance exchange in the first week, while New York had more than 40,000 sign up. But what did brokers have to say from the front lines?

  • Insurers getting faulty data from health exchanges

    October 8, 2013

    Insurers are getting faulty and incomplete data from the new federal-run health exchange, which may mean some Americans won’t be covered even after they sign up for an insurance plan.

  • Stumbles continue on ACA exchanges

    October 7, 2013

    Consumers couldn’t access parts of the U.S. government’s online insurance exchange Monday, after a weekend of technical upgrades failed to eliminate delays in the hobbled system at the heart of the health care overhaul.

  • ACA enrollment slow but interest high

    October 7, 2013

    Lessons from Massachusetts’ initial rollout of its exchange seven years ago may portend what’s to come for national enrollment. While few are enrolled, 8.6 million people went to the main government website portal last week.

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