Consumers: Health plans 'okay,' 'poor' or 'very poor'

Health plans provide worst customer experience, as only one plan's 'okay' rating is the best of the bunch

By Lisa. V. Gillespie
April 1, 2012

You may not be hearing it directly from your employees, but most are not happy with the customer service health plans provide. A new research report published by Temkin Group, a consulting firm, rates the customer experience of 206 large companies across 18 industries.

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