"HR Hotline, how may I help you?" Your top 10 queries revealed.

Employers Resource Association, an organization specializing in HR consulting, news and information, released its list of top 10 questions received by its HR Hotline, which receives more than 8,000 calls each year. "Demands on HR professionals have increased dramatically since the recession began and our members continue to be challenged to handle more tasks and issues with fewer resources," says Dan Chaney, SPHR, director HR advisory services for ERA. "The common questions we receive center around hiring and firing, leave management, access to personnel records, drug testing, immigration rules and classifying independent contractors." (Images: Thinkstock)

No. 7: Employee access to personnel files

Does the law require us to allow an employee to see or copy his file? What are the pros and cons of allowing it versus not? We just got a letter from an attorney requesting files; do we have to send them the files? We have employees in a few other states; are the rules different there?




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