"HR Hotline, how may I help you?" Your top 10 queries revealed.

Employers Resource Association, an organization specializing in HR consulting, news and information, released its list of top 10 questions received by its HR Hotline, which receives more than 8,000 calls each year. "Demands on HR professionals have increased dramatically since the recession began and our members continue to be challenged to handle more tasks and issues with fewer resources," says Dan Chaney, SPHR, director HR advisory services for ERA. "The common questions we receive center around hiring and firing, leave management, access to personnel records, drug testing, immigration rules and classifying independent contractors." (Images: Thinkstock)

No. 1: Queries about the Family and Medical Leave Act No. 2: Advice and counsel on adverse actions like termination, suspension and discipline No. 3: Performance management strategies No. 4: Fair Labor Standards Act issues
No. 5: Questions about immigration policies No. 6: Lunch hour and breaks No. 7: Employee access to personnel files No. 8: Independent contractor vs. employee?
No. 9: Questions about employee privacy No. 10: How to address drug and alcohol issues


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