"HR Hotline, how may I help you?" Your top 10 queries revealed.

Employers Resource Association, an organization specializing in HR consulting, news and information, released its list of top 10 questions received by its HR Hotline, which receives more than 8,000 calls each year. "Demands on HR professionals have increased dramatically since the recession began and our members continue to be challenged to handle more tasks and issues with fewer resources," says Dan Chaney, SPHR, director HR advisory services for ERA. "The common questions we receive center around hiring and firing, leave management, access to personnel records, drug testing, immigration rules and classifying independent contractors." (Images: Thinkstock)

No. 1: Queries about the Family and Medical Leave Act

Who is covered? What is deemed a serious health condition? How to control intermittent leave? ERA has heard it all, and reveals FMLA is the most asked-about topic for the second straight year.




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