Last week's burning question focused on client relationship management programs. Based on reader responses, most advisers use CRM software and many feel it is essential to successfully running their business.

But before we get to the findings from last week, please answer this week's burning question: Is the Willis-HRH merger a good thing for the industry?

Let us know what you think. It only takes two minutes to fill out this week's survey. Participation is slipping. Let's keep the numbers up to ensure this data is accurate and helpful to you. If you have a burning question that you would like us to pose to readers, just let us know by e-mailing EBA Managing Editor Molly Bernhart.

Now, back to the issue of CRM -- 63% of advisers surveyed say they use CRM software, while 37% say they do not.

We asked readers who did use a CRM program which one they used. We received a variety of responses including PlanSource, Salesforce.com, GBS and ACT. We also asked what the biggest problems were with CRM programs. Here's what some respondents said:

• Initial customer load.

• Data accuracy. Without an automated data feed, it's a challenge to keep everything up to date and relevant.

• Exporting the data into useful reports. User adoption is also a tremendous struggle.

• Poor reporting and tracking capabilities.

• It requires large time investment to transfer and update data. Everyone must totally commit to the system.

Questions? Comments? E-mail EBA Managing Editor Molly Bernhart.

Don't forget to fill out this week's survey on the Willis-HRH merger.